Terms & Conditions

Acceptance of Terms and Conditions

By using our website, services, or any and all of our digital products, you are deemed to have accepted these terms and conditions.  Please take the time to read the following terms and conditions carefully and contact us if you require further clarification. Please note that in most cases these terms are non-negotiable.

If you do not accept these terms and conditions, please do not use our services and/or website.

We recommend reviewing these terms and conditions regularly, as they may change at any time, without notice.

 

Photography

  • Our Daytime Photography packages include as many high and low resolution photos as required to portray each relevant room and living space to a reasonable and adequate degree. That degree is determined by our photographers, though we will always take special and/or extra photos if requested, at the discretion of the photographer.

  • Our twilight photography packages include as many photos as possible within the given time frame. Depending on the season and the length of a given sunset, some smaller rooms (such as small washrooms) may be excluded. High and low resolution photos are provided. Extra and/or special photos may be requested and taken at the discretion of the photographer.

  •  The home must be fully prepared upon our arrival. Our photographers may help to move a few things around in order to get the best photo, only if there is time to do so. If the home is not ready to be photographed, our client will have the choice of shooting it as is, or paying a late cancellation fee of $75. Any travel fees or re-shoot fees will still apply.

  • Substantial cleaning and/or staging will be billed at $100/hr in 15 minute increments, at the discretion of the photographer. The level of cleanliness that is achieved and billed for will also be at the discretion of the photographer.

  •  We guarantee the photos to be delivered within 24 hours of leaving the home. This guarantee only applies to business days. A rushed delivery fee of $19.99 will be charged to provide the photos sooner, only when sooner is possible. See “additional fees” below for full details.

  •  A late cancellation fee of $75 will be charged for any non-emergency last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, missed appointments, incorrect lock box code or faulty lock box, unprepared home. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

  •  We charge a full re-shoot fee for both interior and exterior photo shoots. If only a portion of the home needs to be re-photographed, our minimum photography rate of $129.99 will be charged.

  •  All of our photography packages are billed based on the total square footage of the photographed levels. This includes the basement, if desired.

  •  Additional in-depth editing will be charged $25 per photo to remove light posts or other unwanted obstructions.

  • Included amenity photo locations must be visible from the property and within a short walking distance. We charge $25 per location for all other amenities. Condos that require more than 3 indoor amenity photos are considered as one additional location and charged an additional $25. All off site amenities must be requested before booking.​

 

Measurements

  • Our measurements packages include a measurements report and a schematic of each measured floor. Split level home schematics are usually produced with multiple levels per schematic and divided accordingly.

  •  All of our measurements follow the residential measurement standard (RMS) as set by the Real Estate Council of Alberta (RECA) and are Errors and Omissions (E&O) insured.

  •  If our measurements differ from previous measurement reports, we will work with you to resolve the issue. In many cases, the home was measured using a different approach, or measured before the RMS came into effect.

  •  Our measurement reports include interior dimensions for the main rooms and spaces inside and outside of a home, to show which rooms exist within the home and their general size. In the even that highly precise measurements are required for a buyer, we recommend verifying the measurements for the rooms in question. We are not responsible for furniture being purchased based on the dimensions we provide.

  •  Interior rooms and spaces are rough measurements, rounded to the nearest inch and are taken wall-to-wall whenever possible. When there is no obvious separation between spaces or a wall to measure from, we will use our best judgement to determine where the spaces meet. In a room with a closet that protrudes into the area of the room, we assess the amount of space that that closet takes up within the room and whether or not the area beside it is great enough to be used and included in the total room dimensions.

  • Due to some homes having irregularly shaped spaces, the exact location for which an interior measurement should be taken from can be open to interpretation. For this reason, among others, we do not recommend trying to add up the room dimensions provided to verify the RMS totals, or paint a broader picture of the layout of the home.

  • Garages are measured paint to paint unless access to the building is not provided. If we can not gain access to the garage, we will measure the exterior (if possible) and indicate that the dimensions are exterior measurements on the report.

  •  A late cancellation fee of $75 will be charged for any non-emergency, last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, missed appointments, incorrect lock box code or faulty lock box. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

  •  All of our measurements are billed based on the square footage of the total work area. This includes the basement or below grade areas, if desired. Split level homes that require a below grade level to be measured to properly draw the schematic will be charged for the below grade space, regardless if it is finished or not. Garages, whether attached or detached, are considered a room and are not included in the billing.

  •  We guarantee the measurements report and schematics to be delivered within 24 hours of leaving the home. This guarantee only applies to business days. A rushed delivery fee of $19.99 will be charged to provide them sooner, only when sooner is possible. See “additional fees” below for full details.

 

Floor Plans

  • Our floor plan packages include a 2D floor plan of each relevant floor, as well as a measurements report and a schematic of each measured floor.

  •  Our floor plans include interior walls, doors/windows, labelled rooms/spaces, stair cases, attached decks/balconies, attached garages, kitchen and bathroom counters/appliances, laundry machines.

  •  Floor plans are not required to display labelled measurements and as such, a schematic with the labelled measurements is provided.

  •  We guarantee our floor plan packages to be delivered within 48 hours of leaving the home. This guarantee only applies to business days. Additional delivery time may be required for large and/or complex homes. A rushed delivery fee of $49.99 will be charged to provide them sooner, only when sooner is possible. See “additional fees” below for full details.

  •  All of our floor plans are billed based on the total square footage of the total work area. This includes the basement or below grade areas, if desired. Split level homes that require a below grade level to be measured to properly draw the schematic will be charged for the below grade space, regardless if it is finished or not. Garages are considered a room and are not included in the billing.

  • Only attached garages will be included in the floor plans.

  •  A late cancellation fee of $75 will be charged for any non-emergency last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, missed appointments, incorrect lock box code or faulty lock box. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

 

Videos

  • Our standard videos are 1-5 minutes long depending on the property and include as many exterior/interior shots as required to portray the property to a reasonable and adequate degree. As only so many clips can fit into a video, we select the ones that we feel work best together. This means, on very large homes with many features, some small rooms/spaces may be excluded to make room for the key areas.​

  •  We provide a minimum of FHD 1080p quality videos with the option to upgrade to UHD 4k quality if requested before any editing is done. 4K videos take longer to edit and therefore may require more time to deliver.

  •  All non-copyright or licenced audio is included in the cost, as well as all of the initial editing.

  •  Videos are final upon delivery with the exception of minor adjustments, up to one additional export. Any major adjustments or special editing requests will be billed at $100/hr. Specific music requests must be made prior to any editing and supplied music must be non-copyright or licenced to be used.

  •  Calgary Pixels is not responsible for any copyright infringement claims caused by any form of alteration to the videos we produce.

  •  We guarantee our standard videos to be delivered within 4-5 business days. A rushed delivery fee of $49.99 will be charged to provide them sooner, only when sooner is possible. See “additional fees” below for full details.

  •  A late cancellation fee of $75 will be charged for any non-emergency last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, missed appointments, incorrect lock box code or faulty lock box. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

  •  Our videos are billed based on the square footage of the total work area. This includes the basement, if desired.

  • Included amenity locations must be visible from the property and within a short walking distance. We charge $25 per location for all other amenities. Condos that require more than 3 indoor amenities are considered as one additional location and charged an additional $25. All off site amenities must be requested before booking.​

 

Aerial (Drone) - By Special Request Only

  • Our drone photography and videos include as many photos/scenes as required to portray the property and surrounding amenities to a reasonable and adequate degree. Specific and/or extra photos/scenes may be requested before the UAV leaves the ground.

  •  Our drone videos are 1-3 minutes long depending on the property and are a minimum of FHD 1080p quality.

  •  All non-copyright or licenced audio is included in the cost of the drone video, as well as all of the initial editing. The initial editing includes color correction, image stabilization, video music, clip cutting and placement, customer logo and/or branding on intro/outro.

  •  Videos are final upon delivery with the exception of minor adjustments, up to one additional export. Any major adjustments or special editing requests will be billed at $100/hr. Specific music requests must be made prior to any editing and supplied music must be non-copyright or licenced to be used.

  •  UAV operations are conducted only when the weather is permitting. Excessive wind or any precipitation will result in the operation being rescheduled.

  •  UAVs may not be flown in restricted areas in and around Calgary or other municipalities. For this reason, we will currently only fly by special request, with a permit, or outside of the city.

  •  A late cancellation fee of $75 will be charged for any non-emergency last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, or missed appointments. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

  •  We guarantee our drone videos to be delivered within 2-3 business days. Our drone photography is guaranteed to be delivered within 48 hours. A rushed delivery fee of $49.99 will be charged to provide them sooner, only when sooner is possible. See “additional fees” below for full details.

 

Additional Fees

  •  An additional travel fee of $24.99 will be applied to services conducted in Airdrie, Cochrane, Okotoks, and Chestermere. Travel to further areas is $.75/km from the center of the city, both ways.

  •  A late cancellation fee of $75 will be charged for any non-emergency last minute (within 12 hours) cancellation. This includes but is not limited to, appointment cancellation, missed appointments, incorrect lock box code or faulty lock box, unprepared home. If we show up and no one is there, or another issue, we will wait up to 15 minutes on site, only when our schedule allows for it. All travel fees associated with the job will also be charged.

  •  A full re-shoot fee will be charged to come and re-do exterior photos. Interior re-shoots may be charged the full photography fee, based on the square footage to be re-photographed. All travel fees associated with the job will also be charged.

  •  A rush fee of $19.99 will be charged for rushed delivery of photography and measurements. A fee of $49.99 will be charged for rushed delivery of videos and floor plans. We will only charge a rush fee if specifically asked to rush the job and only when it is possible to provide the materials sooner.

  • A twilight measurement fee of $49.99 may be applied to measurements performed at a twilight photo shoot.

 

Special Offers

  • Our referral program becomes active after you purchase your first service package. From that point on, every paying customer you send our way will earn you a one time 25% off photography discount. This discount may not be combined with any other special offer. Travel fees and exterior re-shoot fees still apply.

  •  Our 25% off photography discount applies to the first photography package a customer purchases from Calgary Pixels. This offer can be used on any home up to 4000 sq ft. Homes that are larger than 4000 sq ft will receive a 15% discount. This offer does not apply to drone photography and may not be combined with any other special offer. This offer is meant as an incentive to allow Calgary Pixels to demonstrate our work, with the hopes of gaining a long term, regular client. As such, this offer is only valid for realtors. The offer will not be provided to one off photo shoots or commercial photography. Travel fees and exterior re-shoot fees still apply.

  •  Our loyalty program allows you to purchase 9 photography packages and receive 25% off a small photography package (up to 1500 sq ft). If the 10th shoot is larger than 1500 sq ft we will apply a discount that is equal to the same dollar amount as 25% off of a small shoot. This offer may not be combined with any other special offer. Photo shoots which receive our 25% off discount or 25% off referral discount do not count towards the free photo shoot. Exterior only photo shoots are also not counted towards the free shoot. Travel fees still apply.

  •  Our 10% off measurements discount is given to customers who purchase measurements at the same time as a photography package. The work must be performed on the same day, with the exception of twilight photo shoots where the customer does not want to pay the twilight measurement fee. This offer does not apply to floor plan packages and may only be combined with our 10% off video discount. This offer is not valid with the purchase of exterior only photos. Travel fees still apply.

  •  Our 10% off video discount is given to customers who purchase a standard video at the same time as a photography package and have the work performed on the same day. This offer does not apply to drone videos and may only be combined with our 10% off measurements discount. This offer is not valid with the purchase of exterior only photos. Travel fees still apply.

 

Other Terms & Conditions

 

Product Usage Statement

Calgary Pixels maintains full ownership of all of the media/materials we produce and therefor the right to use, sell, or distribute them in any way.

Product Delivery

We use Dropbox to deliver our products. Customers may request another form of delivery, though it may take longer.

Privacy Policy

We take privacy very seriously and will never share any personal information provided by our clients with any third party.

Payments

We invoice our customers by email within a short period of time after the media/materials have been delivered. We accept payment by credit/debit card through Square Inc., which is accessible through the invoice. We also accept cash, cheque, and e-transfer. We allow up to 2 weeks from the time the invoice is sent for it to be paid in full. At which point, the invoice will be overdue and a reminder email may be sent if we notice it has not been opened or viewed yet.

 

An automated invoice reminder will be sent at 21 days past the due date, notifying the recipient of our 10% late fee. The late fee will be applied 9 days later, when the invoice reaches 30 days overdue. From that point, an automated reminder email will be sent every 2 weeks. If an invoice reaches 100 days overdue, further action may be taken.

We allow our clients to save a credit card on file by selecting the option on the digital invoice. We offer this option for their convenience and will only charge the credit card directly if requested by the client. For our safety and the safety of our clients, under normal conditions, we do not manually enter credit card numbers.

Please note:

All terms and conditions may be subject to change without notice. Last updated 01/14/2020.

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